CUSTOMER SERVICE CO-ORDINATOR

The successful candidate will join our busy Customer Service team reporting directly to the Customer Service Manager.

Responsibilities will include, but not exhaustive:

• Be the first point of contact for all enquiries relating to occupied homes
• Provide excellent customer service at all times
• Assess validity of warranty claims, declining action where necessary
• Liaise with all relevant parties to resolve warranty defects within published timescales
• Maintain accurate records
• Schedule appointments for Customer Service Technicians
• Order materials as required
• Obtain quotations for chargeable work as required
• Work on own initiative as well as part of a team
• Collate property information packs for Housing Association homes prior to occupation

In order to fulfil this important, busy role the successful candidate must be able to demonstrate the following attributes:

• Excellent communicator, both in writing and verbally
• Calm and professional manner
• Strong attention to detail
• Proficient in Microsoft Outlook. Experience in Microsoft Access desirable
• Experience in new build housing desirable
• Able to think independently and react quickly to changing situations
• Able to prioritise workload and adapt to conflicting demands
• Ability to work with the Customer Service Manager to identify recurring issues so that these can be prevented in the future

This is a full time role based at our Head Office in Tiverton and comes with a competitive salary commensurate with experience including 25 days annual leave and pension contribution.

Apply in writing with your CV addressed to Amber Gratton-Davey, Customer Service Manager, mail@devonshirehomes.co.uk by 31 January 2025