Due to continued expansion, Devonshire Homes are seeking to recruit a full-time Customer Service Co-Ordinator.

The successful candidate will join our busy Customer Service team reporting directly to the Customer Service Manager.

Responsibilities will include, but not exhaustive:

  • Be the first point of contact for all enquiries relating to occupied homes
  • Provide excellent customer service at all times
  • Assess validity of warranty claims, declining action where necessary
  • Liaise with all relevant parties to resolve warranty defects within published timescales
  • Maintain accurate records
  • Schedule appointments for Customer Service Technicians
  • Order materials as required
  • Obtain quotations for chargeable work as required
  • Work on own initiative as well as part of a team
  • Collate property information packs for Housing Association homes prior to occupation

In order to fulfil this important, busy role the successful candidate must be able to demonstrate the following attributes:

  • Excellent communicator, both in writing and verbally
  • Calm and professional manner
  • Strong attention to detail
  • Proficient in Microsoft Outlook. Experience in Microsoft Access desirable
  • Experience in new build housing desirable
  • Able to think independently and react quickly to changing situations
  • Able to prioritise workload and adapt to conflicting demands
  • Ability to work with the Customer Service Manager to identify recurring issues so that these can be prevented in the future

This is a full time role based at our Head Office in Tiverton.

This full time position comes with a competitive salary commensurate with experience including 25 days annual leave and pension contribution.

Apply in writing with your CV addressed to Amber Gratton-Davey, Customer Service Manager, by 8th December 2023