Customer Charter

We are committed to delivering a quality product as well as providing customer service to assist you in the home buying process.

  • We will provide you with information on our development prior to you reserving a property.
  • Our staff will be fully trained to answer any relevant inquiries you may have, or provide you with contact details as required.
  • Our sales staff will give you full information on the home you have chosen.
  • Our sales staff will outline our cancellation policy. For more information please see our Buying guide.
  • Our sales staff will give you clear and informative information to guide you through the buying process.
  • Our sales staff will assist in selecting your choices for your new home.
  • You will be informed of the Health and Safety procedure for the development.
  • You will be kept informed of the progress of your sale; on the progress of the construction; and the completion date of your new home. Please refer to the News Homes Quality Code
  • Prior to occupation you will be invited to view your home and given a full home induction.
  • On completion you will be given all guarantees and warranties for your home.
  • We will provide you with information on our Customer Service procedure for after sales, including emergency contact details.
  • Your new home will be covered by an overall 10-Year NHBC or LABC Policy, with the initial 2 years covered by Devonshire Homes.
  • Devonshire Homes have adopted the New Homes Quality Code, a copy of which is retained in the sales office for purchasers to view.
  • Any customer service issues can be reported during working hours (8:30am – 4:30pm) via email or phone 01884 400132. Please include your full address and telephone number in all correspondence.
  • We are contactable 24 hours for emergencies using the details above.
  • We will provide you with details of who to contact if you believe we have not satisfactorily fulfilled our Charter Commitments.