Customer Service

We work hard to make your home buying experience as smooth and stress free as possible.

We work hard to minimise the risk of issues arising, but sometimes you may need assistance from our experienced Customer Service team. If this happens after completion we have a few simple steps for you to follow, to help us deal with your issue efficiently:

Your property is covered by a 10 year NHBC (, LABC ( or Premier ( warranty.

For the first 2 years of the 10 year warranty, it is Devonshire Homes responsibility for putting right any defects (as defined in the policy).

Please bear in mind that you have a responsibility to maintain your home, and report defects as soon as noticed; failure to do this may invalidate your 2 year warranty.

Should an emergency arise

Please contact CUSTOMER SERVICE on 01884 400132 immediately and report the problem.

Outside of office hours

Please contact us on 01884 400132

Non-emergency and general enquiries

Please write to THE CUSTOMER SERVICE MANAGER outlining your issue(s) via email.

01884 400132

Please include your plot number, full address and telephone number in all correspondence.