Customer Service

We do everything we can to minimise the risk of issues arising and know that, at times, you may need assistance from our experienced customer service team. As with all home purchases, buying a house is an important step in your life – whether you’re buying your first home or fifteenth! That’s why we provide support during every step of the home buying journey.

Our support continues after buying a house in the South West from us, too, as there may be reasons you need to get in touch after completion. In order for us to deal with issues efficiently, please bear the following in mind:

• All properties are covered by one of the following Policies: a 10-year
  NHBC or LABC policy. If you are unsure which policy you have, you can check the information pack you were given when you were buying your new home.
• For the first 2 years, it is our responsibility to rectify any defects (as outlined in the policy). This gives you a couple of years to settle into your new home with the peace of mind that we will always be around to help.
• Please remember that when buying a house through Devonshire Homes, you do still have a responsibility to maintain your home and report defects as soon as noticed. Failure to do so may invalidate your policy for the first 2 years cover.

Already bought your home?

If you have already bought your home through us, you can download a copy of our New Home Guide below.

This guide provides information about your new home, practical tips on maintenance and troubleshooting problems, and advice on how to contact us with any issues that might arise.

Contacting Us

Whilst major problems are very unusual for those buying a brand new house from Devonshire Homes, we have the relevant teams on hand to provide help and support. We recommend that you add these key contact numbers to your list of phone contacts or address book, so that you have them to hand.

Telephone contact (24 hours)
01884 400132

Email contact
customerservice@devonshirehomes.co.uk

Between 08:30 and 16:30 on Monday to Thursday, and between 08:30 and 15:30 on Friday, your call will be answered by our Customer Service department, based in our Head Office in Tiverton, Devon. Outside of these hours, your call will be diverted to our specialist out of hours service provider, who will assist you with any emergencies which may arise outside of normal office hours.

Examples of an emergency include:

• A water leak which cannot be contained
• A total loss of heating and/or hot water
• A total loss of power
• Toilets not flushing (if this affects every toilet in your home)
• Flooding caused by blocked drains
• Doors or ground floor windows which cannot be secured

Please ensure you include your name and address on any correspondence.