Customer Service

We do everything we can to minimise the risk of issues arising and know that, at times, you may need assistance from our experienced customer service team. As with all home purchases, buying a house in Devon is an important step in your life – whether you’re a first-time buyer or fifteenth! That’s why we provide support during every step of the home buying journey.

Our support continues after buying a house in Devon from us, too, as there may be reasons you need to get in touch after completion. In order for us to deal with issues efficiently, please bear the following in mind:  

• All properties are covered by one of the following warranties: a 10-year
  NHBC, LABC or Premier warranty. If you are unsure which warranty you have, you can check the information pack you were given when you were buying your new home.
• For the first 2 years of the 10-year warranty, it is our responsibility to rectify any defects (as outlined in the policy). This gives you a couple of years to settle into your new home with the peace of mind that we will always be around to help.
• Please remember that when buying a house in Devon through Devonshire Homes, you do still have a responsibility to maintain your home and report defects as soon as noticed; failure to do so may invalidate your 2-year warranty.

Should an emergency arise

Please contact CUSTOMER SERVICE on 01884 400132 immediately and report the problem.

Whilst major problems are very unusual for those buying a brand new house in Devon, we have the relevant teams on hand to provide help and support. We recommend that you add these key contact numbers to your list of phone contacts or address book, so that you have them to hand.

Outside of office hours

Please contact us on 01884 400132

Non-emergency and general enquiries

Please write to THE CUSTOMER SERVICE MANAGER outlining your issue(s) via email at customerservice@devonshirehomes.co.uk or alternatively you can phone 01884 400132.

Please include your plot number, full address, and telephone number on all correspondence so we can get back to you quickly and with the relevant information.